Cancellation and refund policy

A practical process for digital GroeiWys purchases.

1. Current purchase model

The current GroeiWys checkout charges a once-off amount for the selected digital package. It does not currently create an automatically recurring PayFast subscription. There is therefore no future recurring charge to cancel under the current checkout.

2. Before payment

The buyer may review the package and amount, go back or cancel the PayFast transaction before payment is completed. An incomplete or cancelled payment does not activate access.

3. After payment

Digital access normally begins immediately after PayFast confirms payment. By accepting this policy during registration, the buyer requests that the digital service begin immediately. GroeiWys will still consider all non-excludable consumer rights and every valid request according to its facts and applicable South African law.

4. When a refund will be considered

• A duplicate or incorrect charge.
• Payment is confirmed but GroeiWys cannot provide the purchased access within a reasonable remediation period.
• The wrong package was purchased and the request is submitted promptly before the content has been materially used.
• A refund or other remedy is required by applicable law.

A mere change of mind after material use of the digital service, where no statutory cooling-off right applies, does not automatically result in a refund. Each matter is assessed fairly on its own facts.

5. How to submit a request

Email info@groeiwys.co.za from the registration email address. Include the customer name, purchase date, package and reason. Do not send a password, card number, bank PIN or complete one-time access token.

6. Processing and timing

GroeiWys aims to acknowledge the request within two business days. If approved, the refund is processed through PayFast or another appropriate secure method. Bank and PayFast processing times depend on the payment method; GroeiWys will send the available confirmation to the customer.

7. Access after a full refund

Where the full purchase price is refunded, GroeiWys may deactivate access to the relevant package after the refund has been confirmed. Records that must legally be retained may be kept on a restricted basis.